Post-Operative Care

Let’s imagine the typical scenario in your hospital ward – You have a senior surgeon who has completed the surgery and doing the rounds in the wards. The most common question that gets asked by a patient is – “Doc! What should I eat?” or “When I can start playing cricket?”

Challenges with this situation:

  • The doctor is busy and makes it very difficult to go over common questions
  • Most hospitals don’t have nutritionists, rehab experts on hand always
  • Patients find it awkward to ask trivial questions that always bother them

Now if this is the challenge while the patient is in the hospital. It gets magnified manifold once the patient returns home – It becomes harder to contact the doctors, there would be little support from nurses and other hospital staff and the patient is pretty much left to fend for themselves with the information they have.

 Using simple technology can make the scenario better for patients:

  • Hospital and doctor can point patients to curated post-operative care content available right on patient mobile phone and hospital website
  • Patients can read information and go over information related to do’s/don’ts of post-surgery, home care instructions, common side-effects, alarm signs, diet and nutrition, lifestyle changes etc.
  • Patients could get daily reminders from the curated content that summarizes important points and key takeaways daily
  • Patients could post questions (if the hospital allows them to) and get personalized answers to a certain number of queries
  • Hospital could turn these queries into FAQ’s and push it to relevant patients thus minimizing the need for new questions

Doctor benefits:

This would greatly simplify the doctor’s interface to the patients:

  1. Time saved answering repeated queries
  2. Save costs by minimizing the need for support staff to assist doctors and patients
  3. Better rapport with patients and improved adherence to recommendations
  4. Minimize disruptive phone calls and organize patient communications

Hospital benefits:

  1. Superior patient experience and patient satisfaction
  2. Increase patient return rates and average patient spend
  3. Save costs by minimizing the need for support staff to assist doctors and patients
  4. Great marketing tool – Keep in touch with patients and build on the post-operative care and medical content to drive more patients

Great win-win situation for patients and healthcare providers!

About Anil Kumar

I am the CEO of SmartRx. I am very excited about our mission to enable Patient Centric Care. I plan to share with you company happenings, our ideas and progress from our mission. I am also founder of Pragna Technologies (into HR services) and prior to that AskMe (in KM space; acquired by Realcom). I have worked at Microsoft, Siemens prior to those (ad)ventures.
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